Legal Information & Policies
Terms & Conditions
Last updated: 11 November 2026
Welcome to Dedal! We're serious about making, playful about everything else. But when it comes to your rights and our responsibilities, we take things seriously.
1. Legal Information
DEDAL is a Portuguese design brand operated by an independent sole trader.
Brand: DEDAL
Business operator: Patrícia Valinho
Tax identification number: 210214082
Business address: Rua Cardeal Alpedrinha, 13B, Armazém, 2500-843 Caldas da Rainha, Portugal
Email: info@dedal.pt
2. Products
We make every effort to ensure that product descriptions, dimensions, photographs and specifications are accurate.
Many Dedal products involve handmade processes and natural materials. Minor variations in colour, texture or finish may occur, provided these are consistent with the product description and do not constitute a lack of conformity.
3. Prices and Payments
Prices are displayed in euros (EUR) and include applicable taxes in accordance with Portuguese legislation.
Shipping costs and any additional charges are displayed before checkout.
Payments are accepted through the methods made available at checkout.
4. Orders and Availability
Orders are subject to product availability and payment confirmation.
After placing an order, you will receive an order confirmation by email.
If a product becomes unavailable, we will contact you and provide an appropriate solution, including a refund where applicable.
5. Shipping and Delivery
Available destinations, shipping options and costs are displayed during checkout.
Delivery estimates depend on the destination and selected shipping service. Unless otherwise agreed, orders will be delivered within the period established by applicable consumer law.
For information about returns and damaged items, please consult our Refund Policy.
6. Intellectual Property
All website content, including texts, images, graphics, branding and product designs, is protected by applicable intellectual property rights belonging to Dedal or the respective rights holders.
Unauthorised commercial reproduction or redistribution is prohibited.
7. Complaints and Consumer Disputes
Please contact us through our Contact Us page.
Consumers may also access Portugal's official Electronic Complaints Book at www.livroreclamacoes.pt.
For alternative consumer dispute resolution, information is available from CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo: www.cniacc.pt.
8. Applicable Law
These Terms & Conditions are governed by Portuguese law, without prejudice to mandatory consumer protection rights applicable under European Union legislation and the laws of the consumer's country of habitual residence, where applicable.
9. Contact
For questions about our products, orders or legal policies, please use our Contact Us page.
Serious about making,
playful about everything else.